New
Description
Are you a natural relationship-builder who loves theatre and live performance? We’re looking for a proactive, people-focused Sales Officer to help grow audiences, memberships, and community connections at Exeter Northcott Theatre.
As part of our dynamic Sales & Development team, you'll play a key role in welcoming new audiences and ensuring every interaction - from the first enquiry to the final applause - reflects our values and passion for great theatre. You'll help identify and nurture relationships with new members, schools, groups, and community organisations while also supporting ticketing operations and audience insight.
This role is perfect for someone with exceptional communication skills who thrives on making connections, exceeding targets, and turning enthusiasm for the arts into meaningful engagement.
You may already have sales or account management experience, or you may be graduating with all the raw skills and potential that means you will thrive in this role.
Above all, you will be someone who does their best work in a fast-paced, dynamic environment where every day is different.
Our Box Office is open 10am - 2pm Tuesday to Saturday and before shows. Flexible working patterns (min 20 hours/ max 37 hours). The role requires evening and weekend work.
- Exceptional communication and interpersonal skills with the ability to build and maintain relationships with our audience and partners.
- Excellent organisation skills, efficient, and able to manage multiple priorities in a fast-paced, dynamic environment.
- A highly proactive, self-motivated approach with excellent initiative and problem-solving skills.
- Ability to interpret numerical, verbal and written information to identify opportunities.
- Ability to calculate averages, percentages, conversion rates and ratios.
- Ability to use Microsoft office suite and CRM systems.
- Able to achieve sales and donation targets for the charity
- Strong teamwork ethos with a customer-focused mindset.
- Able to work with impeccable accuracy and attention to detail at all times.
- Ability to work with integrity in the interest of Exeter Northcott Theatre at all times, adhering to charity policies and GDPR legislation.
- A genuine enthusiasm for theatre and live performance.
- Reach out to and develop relationships with prospective members, schools, community groups, and local organisations, encouraging them to engage with our programme.
- Work with the Data & Ticketing Manager to grow memberships and donations, finding creative ways to enhance customer loyalty.
- Use data and insight from the box office system to identify new sales opportunities and audiences.
- Provide efficient day-to-day ticketing operations, ensuring smooth internal processes are followed, accurate data entry and reporting.
- Ensure cashing-up is completed at the end of a shift.
- Build and maintain events in the Spektrix ticketing system, ensuring accuracy in setup and reporting.
- Deliver outstanding service - in person, by phone, and via email - ensuring every customer feels welcomed and valued.
- Actively champion accessibility, helping to identify and remove barriers for audiences with access needs.
For this role we’re asking all candidates to click on the Apply Now link for this vacancy on our website and submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role.