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Senior Visitor Services Assistant (weekends), Ryedale Folk Museum

  •  Yorkshire
  •  Under £10K (pro rata)
  •  Part time
  •  Closes January 25, 2026
  •  Hannah Highsted
  •  hannah@ryedalefolkmuseum.co.uk
  • #Museums

Description

Job Summary

We are looking for someone to provide a welcoming experience for visitors through the efficient handling of admissions and shop sales and maintain our excellent standards of customer service at Ryedale Folk Museum, nestled in the North York Moors.

Job Description

Senior Visitor Services Assistant (weekends)

Ryedale Folk Museum is located in the heart of the North York Moors National Park. For almost sixty years we've conserved some of the area's most magnificent heritage for current and future generations to enjoy. Our atmospheric buildings and collections, spread over six acres, tell a story about a rural way of life since Iron Age. The Museum also features a gift shop and art gallery.

We're looking for someone to work at least 2 weekends a month, with potential to cover holiday/sick during the week and other weekends. Weekend shifts are for the whole weekend, the shifts are as follows: March, October and November 9am-4.30pm, April - September 9am-5:30pm.

The successful candidate will be employed to provide a welcoming experience for visitors through the efficient handling of admissions and shop sales and maintain our excellent standards of customer service. The postholder will undertake work which supports the running of the Museum's gift shop and basic administrative duties.

Job Requirements

We're looking for someone who has

  • Experience of working in a retail, visitor attraction or other customer-service role.
  • Cash handling experience.
  • Experience of using stock control systems.
  • Ability to communicate with a diverse range of people in a friendly, effective, and helpful manner, and the ability to consider the needs of visitors with different needs.
  • Calm and confident when dealing with busy, challenging or difficult and emergency situations.

Job Responsibilities

Main Responsibilities

  • Ensure that all visitors are greeted with a warm welcome and receive a consistently high standard of customer service.
  • Work with other staff and volunteers, supporting each other with front of house tasks, making sales and operating the point-of-sale systems.
  • Be the lead member of staff (alongside another member of staff) at the weekends, dealing with arising and emergency issues.
  • Sell admission tickets and provide all visitors will help and clear advice about their visit to the Museum (and the wider North York Moors National Park).
  • Set up the point-of-sale system and cash-up each day.
  • Maintain a high-standard of presentation throughout the reception, retail and art gallery areas - replenishing and rotating stock and cleaning as required.
  • Open and close the Museum's buildings ensuring safety and security measures are met and undertake light cleaning duties of the toilets.
  • Understand the alarm systems and emergency procedures.
  • Feed the animals.

Useful Links

How to Apply

Please go to https://www.ryedalefolkmuseum.co.uk/get-involved/ and complete the Application Form and Diversity Monitoring Form.

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