Description
This role would suit an individual who is both competent and has previous experience in servicing, maintaining, commissioning, and repairing a wide variety of lighting fixtures, control equipment and dimmers.
Site visits to service/repair equipment are a part of this role so on-site experience with excellent customer-facing skills are essential. Strong technical skills are required together with the ability to quickly understand new or challenging equipment. Product training will be provided as appropriate however the ideal candidate will display a proactive approach regarding improving their product knowledge and keeping up with technical trends within the industry. Working under pressure and to tight deadlines is an everyday reality in this role so a calm and organised manner is essential. Participation in the out-of-hours 'on-call' rota is expected. This role has certain physical requirements as detailed below.
- To undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients' premises.
- Lead and supervise large-scale lighting equipment services.
- Carry out on-site repairs and bench repairs of client equipment as appropriate.
- Timely and accurate reporting for all site visits, service, maintenance, and repair work carried out including advice for remedial and/or advisory work.
- Provide telephone and online support in answering technical questions for equipment and systems.
- Participate in the call-out rota to facilitate out-of-hours support to our contracted clients.
- Be proactive in suggesting new methods and techniques to improve servicing accuracy and efficiency.
- Ensure two-way communication with Systems Design and other Installations to feedback on successes and failures, enabling serviceable and maintainable projects to be continually delivered.
- An extensive operational and technical knowledge of lighting systems and lighting control equipment is essential along with a demonstrable ability to apply this knowledge. This includes but is not limited to Moving Lights and LED fixtures, Lighting Consoles, Followspots, Installed and touring Dimmers, Smoke and FX, and Processors.
- A solid understanding of DMX & associated network control Systems.
- A good understanding of AMX/DALI Lighting control systems would be an advantage.
- An ability to program/reprogram lighting consoles to meet customer specifications.
- Excellent fault-finding skills and an ability to think laterally.
- Good use and understanding of test equipment and tools.
- Good soldering skills
- Strong customer focus and understanding of the sensitivities of working on a client's site.
- BS7909 or other electrical qualifications an advantage.
- Experience in Portable Appliance Testing/ISITEE desirable.
- Ability to work at height.
- Current PASMA, IPAF and ECS cards