About us pointblank is an award-winning music school specialising in Higher Education and short courses in subjects including Music Production and Sound Engineering, DJ Performance, Singing and Songwriting, Music Business, Software Engineering and Radio Production and Broadcasting. As a TEF Gold-rated specialist music education provider, we take pride in teaching the creative process of making music at the highest level, supported by expert lecturers and state-of-the-art facilities. We provide a curriculum and experience deeply connected to the industry, ensuring students leave us with the professional tools they need to succeed in their careers. pointblank holds Taught Degree Awarding Powers (TDAPs), which allows us to award our own degrees and maintain control over academic standards and student experience. This status reflects our reputation for excellence, evidenced by high student satisfaction scores in the National Student Survey (NSS). This is your chance to join an exciting company providing opportunities for personal development. About the role The Student Experience Officer will be the initial point of contact for students and visitors, providing a warm welcome and directing them to classrooms, event spaces, or meeting rooms. This position involves handling student queries and undertaking various administrative tasks assigned by the Head of Student Support or Academic Director. It includes responsively addressing phone calls from students, offering comprehensive support throughout their inquiries, and taking ownership of each query until resolution. About You The ideal candidate for this role is a confident and extroverted individual who takes pride in delivering exceptional customer experiences through friendly and empathetic problem-solving. You will be an effective communicator and able to work calmly under pressure especially during busy periods such as enrolment. This is a fantastic opportunity to join an exciting company with prospects for personal development and your commitment to excellence will be instrumental in achieving our goals. Apply by midnight on 30th November 2026. Please visit our website for full details and how to apply.Job Summary
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