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Technical Onboarding Coordinator, Ticketsolve

  •  Remote
  •  Â£30k-40k
  •  Full time
  •  Closes March 25, 2025
  •  careers@ticketsolve.com
  • #Other

Description

Job Summary

We're hiring a Technical Onboarding Coordinator to ensure a smooth transition to Ticketsolve through data migration, training, and process integration. You'll work with Support, Product, and Customer Success teams to streamline onboarding. Strong Excel, Access, and SQL skills are essential.

Job Description

Ticketsolve is a leading ticketing, marketing, CRM, fundraising, and membership platform, supporting 370+ organisations across the UK and Ireland, including theatres, arts venues, galleries, attractions and festivals.

For 17 years, we've evolved alongside our customers, delivering cutting-edge solutions and expert guidance. Our growing team-specialists in commerce, software, and events-is dedicated to understanding our customers' needs and ensuring Ticketsolve drives their success.

About the Role

We're looking for a Technical Onboarding Coordinator to join our dynamic Operations Team, playing a key role in transitioning customers onto the Ticketsolve platform seamlessly.

This role ensures a smooth customer transition onto Ticketsolve by managing data migration, training, and process integration, ensuring a seamless onboarding experience.

Work closely with Support, Product, and Customer Success Teams to streamline onboarding processes and enhance customer experience, ensuring project timelines are met and customers feel fully supported as they adopt Ticketsolve.

This position is ideal for someone with a strong background in data handling, data migration, and project management. The position requires strong skills in Microsoft Excel, Microsoft Access and SQL.

Job Requirements

  • Strong experience in data migration and handling large datasets.
  • Proficiency in Microsoft Excel (advanced functions, macros, pivot tables, data manipulation) and Access.
  • Proven project management and/or client onboarding experience, ideally in a software or technical environment.
  • Ability to manage multiple projects under tight deadlines.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with experience in customer service.
  • Comfortable delivering training sessions to groups both online and in person.
  • Proactive, organised, and able to work independently while contributing to a busy team environment.
  • UK-based and available to travel for meetings and training as needed.

Desirable

  • Experience with SQL for data queries and validation.
  • Previous experience with ticketing, EPOS, or CRM systems.
  • A passion for the arts and theatre industry.
  • A UK driving licence and access to a car.

Job Responsibilities

  • Oversee data migration alongside the Data and Onboardings Manager, ensuring accuracy, efficiency, and seamless system integration.
  • Work with large datasets, managing imports and validating data integrity.
  • Manage onboarding projects, maintaining clear communication across stakeholders, organising meetings, assigning tasks, and setting expectations.
  • Develop and implement project plans, timelines, and strategies to ensure a successful go-live process.
  • Act as the main point of contact for onboarding clients, guiding them from initiation to completion and transition to Customer Success & Support teams.
  • Deliver engaging onsite and virtual training sessions to ensure customers fully understand and can maximize the system's capabilities.
  • Collaborate with web developers and third parties to integrate Ticketsolve with existing systems and processes.
  • Identify and resolve technical or data-related challenges.
  • Provide regular project updates to the Onboardings & Data Migration Manager.

Useful Links

How to Apply

We offer a range of benefits designed to support our team’s personal and professional growth, including:

- Remote or hybrid working options
- 25 days annual leave, plus public holidays, with additional leave for long service
- Enhanced maternity & adoption leave
- Competitive pension scheme (up to 5% contribution)
- Professional development opportunities
- Regular team social events and an annual company retreat
- Travel expenses, and per diems for work-related trips
- A supportive management team, focused on career growth and CPD opportunities

We are an Equal Opportunities Employer and welcome applicants from all backgrounds.

To apply, send your CV and cover letter to [email protected] by 5pm, Tuesday 25th March

First-round interviews will take place remotely via Google Meet.

Second-round interviews will include an assessment focused on data handling.

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