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Theatre Hospitality & Ticketing Apprentice, Shaftesbury Theatre

  •  London
  •  Â£20k-25k
  •  Full time
  •  Closes June 16, 2025
  •  Indy Alabi
  •  ialabi@shaftesburytheatre.com
  • #Theatre

Description

Job Summary

As a Theatre Hospitality & Ticketing Apprentice, you will support the smooth running of the Front of House, Bars & Hospitality, and Box Office teams.

Job Description

You'll learn how to deliver excellent customer service and gain practical experience across key departments. This role is a stepping stone to working in customer-facing roles in theatres across the West End and beyond. You'll also be introduced to wider aspects of theatre operations, such as accessibility services, ticketing systems, and stock management.

Job Requirements

  • Has a GCSE in English and Maths (Grade 4 or above), or a PASS in any BTEC qualification.
  • Does not already hold a Level 3 or 4 qualification in Hospitality or Customer Service.
  • Has a positive attitude and enjoys working with others as part of a team.

Job Responsibilities

Key Responsibilities and Duties

  • Welcome all visitors to the theatre in a friendly and professional manner.
  • Support the delivery of high-quality customer service before, during, and after performances.
  • Help set up and maintain our premium guest suites according to customer needs.
  • Keep public areas clean, tidy, and well-presented at all times.
  • Assist with customer queries and ticket sales both in person and over the phone.
  • Learn how to make the theatre accessible to all guests, including those with additional needs.
  • Take part in training focused on hospitality, teamwork, and inclusive service.
  • Report any maintenance or safety issues to the duty manager.
  • Work closely with team members across departments to ensure a smooth experience for all patrons.
  • Follow the Theatre's policies on data protection, health and safety, and equal opportunities.
  • Share important updates with colleagues while respecting privacy and confidentiality.

Useful Links

How to Apply

Please follow this link to access the full job description and apply: https://shaftesbury-theatre.worksmarter.co.uk/jobs/shaftesbury-theatre/theatre-hospitality-ticketing-apprentice-at-shaftesbury-theatre?utm_source=platform&utm_medium=job_url&utm_campaign=ws_ats

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