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Theatre Manager, Menier Chocolate Factory

  •  London
  •  Â£30k-40k
  •  Full time
  •  Closes February 6, 2026
  •  Menier Chocolate Factory Office Team
  •  office@menierchocolatefactory.com
  • #Theatre

Description

Job Summary

We are looking for new Theatre Manager at the Menier Chocolate Factory - based in Southwark.

Job Description

The Menier Chocolate Factory is a multi-award-winning theatre housed in a unique and historic building in the heart of London's Southwark.

Renowned for bold, imaginative, and high-quality theatrical productions, the Menier offers an exciting and fast-paced working environment at the heart of London's cultural scene.

We are looking for an experienced, proactive, and highly organised Theatre Manager to take responsibility for the efficient running of all public-facing and backstage areas - as well as manage our Front of House team and work alongside the building operations, office, management and visiting production companies.

This is a dynamic, hands-on role mainly focused that will be a mix of daytime and evening/weekend. You'll be a key player in the day-to-day running of the venue, working closely with the Bar Manager and Production Coordinator to ensure the building, staff, and operations run smoothly and professionally.

The hourly rate is £14.50 an hour

The role will mainly consist of shifts across a repeated two-week schedule of 35-40 hours a week. Though, for the correct candidate these schedules can be adjusted and a more formal salary can be considered.

You can find the schedule for our current production, Fallen Angels here - https://www.menierchocolatefactory.com/tickets/fallen-angels/

You can also find the schedule for our upcoming production, The Holy Rosenbergs here - https://www.menierchocolatefactory.com/tickets/the-holy-rosenbergs/

We are looking for someone to take on the position as soon as possible. Start date is to be discussed.

We will be searching for the best fitted applicant with a keen eye, so please submit your interest as soon as possible. We reserve the right to close this application early if the right candidate is found.

Job Requirements

Essential:

  • Proven experience in a similar FOH/building operations role within a theatre or events venue
  • Excellent leadership, organisation, and communication skills
  • Strong customer service ethos and a calm, professional demeanour
  • IT literacy and confidence with troubleshooting office and venue technology
  • Basic building maintenance skills and confidence liaising with contractors
  • Strong knowledge of health & safety and fire safety protocols
  • Ability to work flexible hours including evenings, weekends, and public holidays

Desirable:

  • Experience with NLIVEN, FEVER or similar ticketing platforms
  • First aid and fire marshal certification
  • A passion for theatre and live performance

Job Responsibilities

  • Oversee daily Front of House (FOH) operations, including team and rota management for FOH, box office, and bar

  • Act as duty manager for various performances, ensuring high-quality customer service and resolving audience issues.

  • Lead FOH for press nights and support planning and delivery of post-show events.

  • Liaise with production teams, actioning show notes quickly and effectively.

  • Support building operations, maintenance, access, alarms, and security.

  • Carry out/arrange minor repairs and maintain building system manuals.

  • Ensure tills, scanners, card machines, etc. run smoothly.

  • Manage FOH payroll and maintain strong communication across departments.

  • Assist with daytime box office tasks including memberships, enquiries, and ticketing system support.

  • Ensure compliance with health, safety, licensing, fire, and accessibility regulations; schedule checks and training.

  • Provide additional FOH & operational support when needed.

Useful Links

How to Apply

Please send your CV and a short cover letter outlining your relevant experience and interest in the role to [email protected], with 'THEATRE MANAGER APPLICATION' in the email title.

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