Ticket Sales & Hospitality Associate, The Grange Festival

As Ticket Sales & Hospitality Associate, you will support ticket, dining and membership sales by handling day to day customer enquiries, processing bookings in Spektrix and providing clear, confident guidance to visitors navigating their options. You will deliver high quality customer support by phone and email, and in person during the Festival, ensuring every interaction reflects the Festival's premium service standard. You will also assist with administrative tasks linked to renewals, reservations and membership engagement.

Working under the direction of the Ticket Sales & Hospitality Manager, you will follow established procedures, help maintain complete and accurate records, and assist with operational preparation for ticket sales, dining allocations and membership activity. The role demands excellent attention to detail, confidence with digital systems, strong communication skills and a proactive, solution focused approach during busy periods.

A core focus of the role is ensuring the accuracy and integrity of customer, membership and dining data in Spektrix. You will support the Manager by preparing booking, seating and dining lists, carrying out CRM housekeeping tasks, and producing reliable information for colleagues, catering partners and on-site delivery teams. Full training will be provided, but the postholder must be able to learn systems quickly and apply processes consistently.

Hours will be scheduled by the Ticket Sales & Hospitality Manager according to operational requirements. All work is in person from our rural offices near Alresford, or at The Grange on performance days. Our location is not served by public transport, so access to a vehicle is essential. Hours will vary. May to July will require consistent weekend availability, and some Saturdays between January and April to ensure sufficient customer support. Some evening work may be required, although this is uncommon as Festival performances begin at 4pm or 5pm.