The role will manage a seasonal ticket sales associate, handle complex customer enquiries, and work closely with colleagues across the organisation to support sales, membership and hospitality activity. The role demands strong organisational skills, meticulous attention to detail, confident communication, and a calm, solution-focused approach during busy periods. Training will be provided on internal systems, but the postholder must be very confident with digital tools, able to learn quickly, apply procedures consistently, and guide others in doing the same. This is a full-time position suited to applicants with relevant experience in ticket sales, hospitality or customer-facing environments, who can uphold high service standards while positively supporting attendance and income from tickets, dining and memberships. It offers the opportunity to deliver a great customer experience and be part of a unique, fast-growing arts organisation with performances in a beautiful setting. All work is in person from our rural offices near Alresford, or at The Grange on performance days. Our location is not served by public transport, so access to a vehicle is essential. During the Festival, the Manager acts as the bookings lead on site, overseeing customer and seating lists for implementation, coordinating support logistics and helping to ensure the smooth delivery of each performance day. Significant experience in customer-facing work in an arts, entertainment, hospitality or leisure setting Oversee ticket and dining bookings, ensuring seamless execution for our guestsJob Summary
Job Description
This role is 35 hours per week across 5 days on a rota between Monday and Sunday. May to July will require consistent weekend availability, and some Saturdays between March and April to ensure sufficient phone and email coverage. Some evening work may be required, although this is uncommon as Festival performances begin at 4pm or 5pm.Job Requirements
Superior written and verbal communication skills, ideally in a high-end / premium offering, and confident communicating with a wide range of customers by phone, email and in person
Experience of working with ticketing or bookings systems, preferably Spektrix, with a strong focus on data accuracy and process reliability
Ability to manage competing priorities and maintain calm, professional judgement during busy periods
Excellent attention to detail, especially when handling bookings, payments and customer records
Experience of providing supportive supervision or informal line management to colleagues
Confidence working with numbers, producing basic reports and using Excel or similar tools to organise and present information
An understanding of, or willingness to learn, GDPR-compliant handling of customer data, membership records and booking informationJob Responsibilities
Support group bookings and access requirements
Manage our seasonal ticket sales and on-site ticket collection
Deliver a premium audience experience at performances
Support membership renewals, event planning, and donation processing
Serve as the frontline of customer service excellence for The Grange FestivalUseful Links
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