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Ticketing Consultant, North East Museums

  •  Remote
  •  Â£25k-30k
  •  Full time
  •  Closes September 19, 2025
  •  Sheryl McGregor
  •  sheryl.mcgregor@northeastmuseums.org.uk
  • #Museums

Description

Job Summary

We are seeking to appoint a Ticketing Consultant with relevant experience to work with us from the research phase through to implementation of a new ticketing system.

Job Description

The consultant will be required to:

  • Consult with key internal departments about requirements for ticketing and CRM.
  • Research cloud based platforms that meet those requirements to compile a list of companies to approach to invite to tender.
  • Develop a brief and tender documents and co-ordinate the tender process (following North East Museums' procurement processes).
  • Work with the appointed company and key North East Museums' staff to develop a strategy and process for ticketing / CRM and a plan for implementing the new system including integration with other North East Museums' systems / platforms e.g. website, epos etc.
  • Ensure guidelines / training is in place for staff to embed the new system and processes.

Job Requirements

The consultant will mostly be required to work remotely using their own equipment (e.g. IT etc.), but a desk and meeting rooms can be made available as and when needed at one of our venues.

To ensure we can keep to our timetable for implementing a new ticket / CRM strategy and to meet the conditions of our grant funding, the process for procuring the new system will need to be complete by 30 January 2026.

Useful Links

How to Apply

Please visit our website and download the 'Request to Quote' document to find out more information about how to apply: https://www.northeastmuseums.org.uk/news/ticketing-system-consultant

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