Key Information: Key relationships: Customer Services Team, Production Manager, Operations Manager, Residency Venues, Actors Contract: Fixed-term 18 month contract - 40hrs per week | November 2026 - May 2028; start and end dates can be reviewed & discussed at interview Hours: 40 hours per week; evening and weekend work is required to fulfill the role. The role will typically require hours to be worked Wed-Sun each week for the 18-month period. Location: Onsite at President Hotel London, Guildford Street, Russell Sq WC1N 1DB. Touring opportunities available; to be discussed. Salary: starting rate £13.23 per hour paid weekly Pension: NEST UK Workplace Pension Scheme Annual leave: 28 days per annum Jan-Dec Personal specification: Experience in a theatre or arts-based front-of-house or customer services setting Front of House Responsibilities: Customer Services Responsibilities: This job description is not exhaustive, but is provided to assist the applicant to know what his/her main duties would be. To apply please send a CV and covering letter (no longer than one side of A4) to [email protected], by 30 November 2026 at 5pm.Job Summary
Job Description
Responsible to: Stacey Hewett (UK Operations Manager)Job Requirements
A keen interest in the theatre industry
An exacting attention to detail
Excellent written and verbal communication skills
The ability to multitask, prioritise workloads and remain organised in a busy, fast-paced environment.
Confidence to solve problems and make decisions, with the confidence to use initiative
Confidence interacting with members of the public and cast members
The ability to manage time effectively
Demonstrable knowledge and experience of MS Office
Availability to work the required days and hours to support the company's London performances
To be able to work well as a team AND individually. Job Responsibilities
Arriving on site and liaising with the venue to set up front-of-house
Working during the show - checking in guests, taking payments, problem solving and assisting in the running of the show.
Creating table plans and sending end of show reports
Customer service responsibilities onsite
During lower scheduling periods you may also be required to assist with increased aspects of customer service.
Answering enquiries about show times, seating arrangements, dietary requirements, etc
Managing bookings, transfers and exchanges while maintaining a clear record in the booking system
Answering the phone and providing a friendly and helpful customer service experience
Manual processing of bookings
Creating table plans for the show
Problem solving to help customers Useful Links
How to Apply