Visitor Assistant, National Museums Liverpool

We currently have 2 posts of Visitor Assistant available.

As a Visitor Assistant, you will play a key role in shaping each visitor's experience from the moment they arrive. You will help create a welcoming, friendly and safe environment, supporting visitors to make the most of their time with us.

This is a varied, people-focused role where no two days are the same. You will engage with a wide range of audiences, helping them enjoy and connect with our exhibitions, collections and activities. Whether answering questions, offering guidance or providing practical support, your contribution will help create memorable experiences and challenge expectations.

Most of your time will be spent in a highly interactive, front-facing environment, engaging with visitors in busy, public spaces. We are looking for someone who is passionate about people and takes pride in delivering excellent customer service. You will be confident communicating with visitors, able to respond helpfully and independently to enquiries, and alert to opportunities to enhance the visitor experience through thoughtful, timely support.

You will also play a key part in maintaining the high standards of Health & Safety and Security that ensure our spaces remain safe, welcoming and enjoyable for all, working alongside a range of Duty Managers (Visitor Experience), depending on your scheduled shift.

Please see the "Available Contracts" document attached for more information, and use the tick boxes in the application form to indicate which role(s) you would like to be considered for.

If you think you match the job description and our organisation ethos then click on the link to apply with your CV and supporting statement indicating how you meet the person specification.