Description
We are currently looking for two Visitor Contact Assistants to join our Visitor Experience and Sales team on a 12 month, fixed term contract. One position will be full time and one position will be a 20 hours per week, part time position. Salary - £31,892 per annum
Visitor Contact Assistants are the face of Southbank Centre, offering a fast, efficient and knowledgeable service, ensuring a world class experience for all our visitors.
Our Visitor Contact Assistants provide exceptional customer service across our diverse arts and events programme.
Please download the Job Description from our Careers Site for a full overview of this role's responsibilities.
- Exceptional customer service skills including the ability to assist all visitors in a helpful, friendly, courteous and confident manner
- Demonstrable experience working in a customer facing and ticketing environment, providing excellent service and resolving visitor issues
- Respond, investigate and resolve customer complaints and issues. Take ownership of issues but escalate when necessary.
- Experience of working with Tessitura or other ticketing software and experience of using Zendesk or other similar software
- Demonstrably strong verbal and written communication skills
- Respond, investigate and resolve customer complaints and issues. Take ownership of issues but escalate when necessary.
- Provide an exceptional, positive and accessible service to all customers and colleagues.
- To offer a fast, efficient and knowledgeable service, ensuring a world class experience. Support customer relations including complaint handling, refunds, event changes, and customer feedback
- Actively engage with Southbank Centre's arts and events programme, values, brand and tone of voice. Ensuring a consistent approach across all channels
- Have a commercial approach, meeting daily targets and KPIs, seeking opportunities to up and cross-sell tickets, membership and donations
Please ensure to submit an application on our careers page, as applications received via email won't be considered.