As an ambassador for Tate, you will make sure we do just that. With extensive management experience in a visitor facing environment, you will be a champion for the visitor. Seeing Tate through our visitors' eyes, you will be working across front of house teams to ensure that every aspect of the experience is taken into account. You will be joining our cross-site management team and be responsible for the day to day management in our world class galleries welcoming in excess of 6 million visits per year. You will manage, motivate and support a team of Visitor Experience Assistants modelling Tate's values enabling them to use their skill, knowledge and passion to deliver Tate's goals. You will also act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries, coordinating incident responses and delivering a consistent and seamless service. Tate aims to attract and retain talented people from all backgrounds, including those who may not have prior experience or training in the arts. The successful candidate will be able to demonstrate an excellent approach to customer service, have a strong understanding of the principles of health and safety, and have Duty Management experience in a busy front of house environment. They will have relevant experience of managing people in a public facing role. We particularly encourage applications from Black, Asian, ethnic minority and disabled applicants as these groups are currently underrepresented in the culture sector. Operational management experience in a customer facing role in a large, fast-paced, public facing environment. Please apply via the Tate Careers website.Job Summary
Job Description
Job Requirements
Proven experience and passion for outstanding customer service and customer care
Experience of managing and co-ordinating the response to incidents in a busy, customer facing environment.
Proven ability to remain calm and confident under pressure, using sound operational judgment to resolve complex issues.
Experience in a line management role, with a proven ability to lead, motivate and develop a team.
A track record of working collaboratively as part of a team to deliver a high-quality visitor service in a fast paced, public facing environment.
Experience and an understanding of health and safety and security standards as they affect a large public venue.
Excellent written communication and interpersonal skills and the ability to deal effectively and confidently at all levels, with both internal and external stakeholders.Useful Links
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