The Visitor Experience & Operations Coordinator plays a key role in ensuring the smooth day-to-day operation of the Brunel Museum. Skills and Experience Desirable Visitor Experience Please apply by email, with a CV and covering letter, by 9am Tuesday 21 July.Job Summary
Job Description
The postholder will act as Duty Manager during public opening hours, coordinate visitor services, support income generation through memberships, donations and retail sales, and oversee the practical operation of the Museum site.
The role combines visitor experience, operational delivery, facilities administration and supporter engagement, helping to ensure the Museum remains welcoming, safe and financially sustainable.Job Requirements
Experience in a customer-facing, visitor-facing or public-facing role.
Strong organisational skills and ability to manage multiple priorities.
Experience of administrative processes and maintaining accurate records.
Good IT skills, including Microsoft Office and cloud-based systems.
Good numeracy skills and experience handling financial or sales information.
Ability to work independently and use initiative to solve problems.
Excellent communication skills, both written and verbal.
Experience working collaboratively with colleagues, volunteers or external partners.
Experience in a museum, heritage, cultural or visitor attraction setting.
Experience of retail, memberships, events, facilities administration or volunteer coordination.Job Responsibilities
Act as Duty Manager during designated shifts.
Welcome visitors and provide a high-quality visitor experience.
Serve as a first point of contact for visitor enquiries in person, by telephone and by email.
Support volunteer Museum Ambassadors and front-of-house volunteers.
Respond to visitor feedback and identify opportunities for improvement.
Support delivery of private tours and group visits.
Work with colleagues to ensure a consistently excellent visitor experience.
Duty Management & Museum Operations
Act as Duty Manager during designated shifts.
Support front-of-house operations when required.
Provide cover for visitor services during volunteer shortages.
Assist with private tours and group visits.
Support smooth operation of the Museum during opening hours.
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Shop, Memberships & Supporter Engagement
Oversee day-to-day operation of the Museum shop.
Monitor stock levels and make recommenUseful Links
How to Apply