About You These are part-time, permanent posts with varying hours and shift patterns. All working patterns include Tuesdays and at least one weekend day per week, with some requiring both weekend days. In your supporting evidence form, please indicate your preferred working pattern(s). 21 hours per week / 0.58 FTE (3 posts) You will be friendly, reliable and confident when working with a wide range of people. You will enjoy delivering good customer service and creating a welcoming environment for visitors. What We Offer Recruitment drop-in event Saturday 28 March During the session, you will: You will be part of a dynamic team on a daily rota where your focus will be to welcome and inspire visitors from all age groups and backgrounds. You will engage them in the collections and activities, inspiring them to make sure that everyone makes the most of their visit, want to revisit and support the museum in different ways. Deliver a world class experience for visitors by acting as the museum's ambassador, remaining friendly, approachable, inclusive and welcoming at all times. To help you achieve this, you will receive comprehensive and structured training, alongside regular reviews and one-to-one meetings with your manager and be encouraged to take up opportunities to learn from and share insights with other colleagues. You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered. We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Sukie Trowles, Visitor Experience Supervisor, who can be contacted with enquiries relating to the role ([email protected]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ([email protected]). Only applications received online by 12.00 midday (BST) on Wednesday 1 April 2026 can be considered. Interviews are expected to take place on Thursday 16 April 2026.Job Summary
Job Description
You will work as part of a team on a rota, supporting the smooth day-to-day running of the museum and assisting with safety procedures where required. You will also encourage visitor giving and membership, and help maintain high standards across the museum.
24.5 hours per week / 0.67 FTE (2 posts)
15.75 hours per week / 0.43 FTE (1 post)
You will be a team player who can work in a busy environment and use your initiative to respond to different situations. You will have good communication skills and take pride in maintaining high standards.
As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
An excellent contributory pension scheme
38 days of annual leave
A comprehensive range of childcare services
Family leave schemes
Cycle loan scheme
Discounted bus travel and Season Ticket travel loans
Curious about joining our team as a Visitor Experience Assistant?
Come along to our Recruitment Drop-In Event!
14:30 - 16:30
Headley Lecture Theatre, Ashmolean Museum
Get the chance to learn more about the Ashmolean
Meet Ashmolean staff and ask us questions
Receive advice on your job application and the supporting evidence form we useJob Requirements
Using product knowledge to inspire our customers and maximise sale opportunities and encourage visitor giving (donations) and Gift Aid.
Contribute to the financial sustainability of the Museum by encouraging donations and membership to the museum as well as raising awareness of the public programme and opportunities for secondary spend.
Provide vital work to support security including working with security teams. In the event of an emergency assisting visitors and staff members to evacuate the premises safely in line with the emergency plan.
Actively participate in wide ranging and diverse regular Tuesday training sessions in order to support the sJob Responsibilities
Encourage our visitors to donate, take up membership and support the museum in different ways, using training and support offered by our team. You will be crucial in supporting the museum's income generation strands.
Keep areas clean and tidy to keep the museum looking its best as well as enhancing H&S by preventing any slip or trip hazards. This will be a part of your working routine, and you may receive additional instructions regarding specific areas by a manager.
Be environmentally conscious in your choices and be proactive and engage with new initiatives.
Be a proactiveUseful Links
How to Apply