New
Description
This is a fixed term role (March–September 2026). The Visitor Experience Assistant will help to to deliver a fantastic visitor experience at Wordsworth Grasmere, working in Dove Cottage, the Museum, the Café and the Shop.
The Wordsworth Trust is looking for a Visitor Experience Assistant to deliver a fantastic visitor experience across all our front-of-house visitor operations at Wordsworth Grasmere, our award-winning visitor attraction in the very heart of Wordsworth Country. This is a varied role, working across Dove Cottage, the Museum, Caf , and Shop. You'll receive excellent training, the opportunity to work on your personal development, free entry to events and exhibitions, access to our state-of-the-art library and archive and discounts in our Caf and Shop.
We would like you to have professional experience of:
- delivering exceptional standards of visitor experience
- working as part of a successful team
- working in the heritage or cultural sector
- working in a fast-paced food & beverage or retail environment
- cash handling and using electronic till based systems
- food & beverage best practice including the production and/or service of high-quality food and drink.
We would like you to have:
- passion for sharing our stories and the ability to make everyone feel welcome
- the ability to contribute positively to the team and remain adaptable and focused during periods of high activity
- high standards of cleanliness and hygiene
- an awareness of allergens, Health & Safety compliance requirements
- an understanding of commercial drivers in a caf and/or retail environment
Principal duties
- Work seamlessly across our integrated visitor operations, adapting to daily priorities whilst maintaining consistently high standards.
- Provide an excellent visitor experience through informal conversations and guided interactions, helping visitors discover personal connections to his poetry and the surrounding Lake District landscape.
- Proactively engage with visitors and assist with interpretation in the Museum and Dove Cottage.
- Maintain exceptional standards of presentation across the site.
- Assist in ensuring the safety of the buildings and contents, be aware of emergency procedures and carry out safe evacuation where necessary.
- Welcome visitors to site on the Front Desk, selling tickets and merchandise.
- Assist the smooth operation of the Caf , taking orders, serving food and beverages, and helping in the kitchen with the preparation of food and pot washing as required.
Please send your application form and
equal opportunities monitoring form to
Caitlin Armstrong, PA to the Director:
[email protected]