1. Visitor Engagement 2. Retail and Ticketing Operations 3. Personal Development and Training 4. Other Duties 5. Common Responsibilities for All Staff Applicants must be able to demonstrate the following essential requirements: You will need to be a confident communicator and be able to respond quickly and positively in a changing environment. Being flexible in your approach will be essential as you will be engaging with visitors in a variety of ways across the site. Visitor Experience Assistants will be expected to maintain a high-level of knowledge about the Old Royal Naval College and its history, retail products, and ticketing offers, so a natural sense of curiosity or a love of learning will be required. You will demonstrate excellent communication and interpersonal skills, as well as the ability to work effectively as part of a team. You will have proven customer services experience, ideally in a museum or heritage site. Applicants should apply by submitting a CV and covering letter (2 pages maximum), outlining how you fulfil the requirements of the person specification. Please send your CV via email (specifying part-time role) to [email protected] by 11:59 hrs 31 August 2026Job Summary
Job Description
Welcome visitors to the Old Royal Naval College, providing a warm and engaging experience with information and guidance to enhance their visit.
Present a variety of site-specific tours to the public, following relevant training.
Encourage donations from visitors and support engagement.
Provide high-level customer care, understand individual needs, and answer queries related to bookings, events, and retail products.
Maintain high standards in Visitor Welcome and Sales areas, including Front Desk, Admissions points, Retail areas, and public spaces.
Operate tills competently, handle money and stock securely, and cash up accurately.
Follow opening, closing, and cashing up procedures, respond to targets and KPIs, and handle box office inquiries and group booking requests.
Stay updated on visitor offers, retail products, events, and organizational operations through briefings, meetings, newsletters, and discussions.
Actively engage in development discussions with your Line Manager, seeking professional development opportunities.
Maintain personal appearance and adhere to the organization's uniform policy.
Provide cover for shifts in cases of staff absence or illness.
Perform other duties as reasonably requested by the Manager.
Assist in emergency procedures and administer first aid if trained.
Support the organization's mission, values, and create an attractive workplace.
Encourage collective leadership, knowledge sharing, and relationship building.
Incorporate principles of equality, diversity, and inclusion in all activities.
Comply with financial, health and safety, and employment regulations.Job Requirements
Ability to work effectively in small teams, quickly building positive working relationships.
Exceptional customer care skills
Highly motivated and proactive, with excellent interpersonal skills
Calm under pressure, flexible, friendly and helpful.
Confident speaking to the public; conveying stories and information through guided toursJob Responsibilities
Useful Links
How to Apply