Description
We’re looking for a passionate Visitor Experience Manager to lead and deliver an outstanding visitor experience across our branch(es). You’ll champion inclusivity and accessibility, ensuring every visitor feels welcome and valued.
Role Responsibilities
- Lead the delivery of our Visitor Experience Strategy, ensuring projects meet time, budget, and quality standards.
- Collaborate with staff, volunteers, and partners to create a welcoming, inclusive environment.
- Improve visitor touchpoints, including welcome, wayfinding, and accessibility.
- Coordinate visitor experience training and champion exceptional customer service.
- Manage budgets and corporate standards to maintain consistency across all branches.
About You
You're a confident leader with experience in visitor operations-ideally in the heritage or cultural sector. You bring:
- Proven people management skills, with a commitment to equality, diversity, and inclusion.
- Strong relationship-building and communication abilities.
- Experience managing budgets and delivering projects under pressure.
- A proactive approach to improving visitor experiences through data and insight.
Knowledge of Health & Safety, accessibility legislation, and digital visitor tools is a plus.
Apply Now
If you're ready to make a real impact on how visitors experience our branches, we'd love to hear from you. Apply today and help us create memorable, inclusive experiences for all.
For a full list of duties and the person specification which your application will be marked against, please view the Job Description at the IWM jobs website.