Visitor Experience Officer, The British Library

About the role

We have an exciting opportunity for a customer focused team player to join the Visitor Experience Team.

The Visitor Experience Team is responsible for delivering the highest standard of service at a variety of different reception points throughout the visitor journey, including the information desk, exhibition galleries and reader registration. The team are responsible for all sales KPI's around tickets and memberships and the delivery of the public and commercial tours programme.

We work within the Commercial Services Department alongside Membership, Retail, Publishing, Commercial Brand Development, Catering and Events.

The successful candidate will have significant and demonstrable experience of working in a customer facing role, with excellent communication and problem solving skills, experience of direct line management and experience delivering tours or public speaking.

This is a fixed term contract for 6 months. Hours will be worked on a rota basis and will include Saturday, Sunday and Bank Holiday working. The post holder will work 36 hours, over 5 shifts per week between the hours of 9.00 am and 8.00 pm. Alternative working pattern applies for weekend working, approximately 2 weekend days every 4 weeks.

About us

We are the national library of the UK and we are here for everyone. Our shelves hold over 170 million items - a living collection that gets bigger every day. Although our roots extend back centuries, we aim to collect everything published in the UK today, tomorrow and far into the future. Our trusted experts care for this collection and open it up for everyone to spark new discoveries, ideas and to help people do incredible things.