We want to make Chelsea Physic Garden, a welcoming garden for all and our visitor experience team, as the visitors' first point of contact, are essential to delivering this successfully. The Visitor Experience & Retail Assistant is a customer facing role that engages with everyone who visits the Garden and delivers the daily running of the Visitor Welcome Area and Garden Shop. The role provides an exceptional welcome and level of customer service. The posts support the Visitor Experience Manager to achieve annual targets for visitor admissions, membership conversion, direct debit sign up and gift aid donations. The Visitor Experience & Retail Assistant will also support our daily retail operations, uphold retail presentation standards, support visitors with sales enquiries and process purchase transactions. To see the job description in full please go to our website. Knowledge, Skills and Experience Essential/Desirable - Selling tickets to the Garden Please go to our website to download an application form and send to [email protected]Job Summary
Job Description
Job Requirements
Customer Service and Retail experience E
Excellent interpersonal and communication skills (written and oral) E
Strong organisational skills E
Self-motivated and able to act on initiative E
Knowledge of current trends, resources and information relating to the visitor sector D
Ability to work as part of a small team E
Knowledge of working with till systems E
Excellent communications skills (written and verbal) E
Knowledge of MS Office programmes and ability to learn to work with different systems such as Shopify E
Cash handling D
Knowledge of working in value-led organisations such as charities, or the cultural sector E
First aid qualification D
Knowledge of Safeguarding D
Knowledge of GDPR D
An interest in Gardens D
An interest in working sustainably in a time of climate emergency EJob Responsibilities
- Supporting delivery of our targets in Gift Aid, Membership and Retail
- Ensuring standards are maintained throughout the day
- Opening and closing duties, including administration tasks and cash handling Useful Links
How to Apply