Visitor Operations Manager, Garden Museum

Contract Type: Full Time, Permanent Contract (40hrs - 5 out 7 days shift patterns inc. weekends with some evening)

Salary: £39,000 per annum, plus, Benefits

Reports to: Director of Commercial & Operations

Location: Garden Museum, Lambeth, London, SE1 7LB

Responsible For:

• Inspiring & effectively leading the visitor operations team (Visitor Operations Supervisor (s), Visitor Assistants and Volunteers) who deliver all aspects of museum operations and visitor experience across the Garden Museum.
• Championing customer service, putting visitors at the heart of the work of the Museum and its purpose.
• Fostering a culture of continuous improvement with the visitor operations team to bring efficiencies in operations, ensuring KIP are met and the team excellence in all it does.
• Confidentially lead the team ensure the finances of the museum are promoted in all visitor operations and visitor operations budget is managed effectively.
• Be responsible for the security and safety of visitors, collection, volunteers & building in collaboration with the Curatorial & Facilities departments

Benefits

• 27 days paid annual leave per annum plus an entitlement to statutory Bank Holidays (or time in lieu when worked) This is inclusive of the mandatory closure period between Christmas and New Year.
• Pensions Auto Enrolment and Staff Discounts in the Caf , Museum Shop & Museum.