Visitor Operations Supervisor, Shakespeares Globe

We are committed to improving diversity and inclusion across our organisation. Don't meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you're excited about the role but your experience or qualifications don't perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:
To deliver the highest standards of audience experience across the site by supervising operational activity, particularly the effective administration and support of the Volunteer Steward team. The role ensures exceptional service and safety standards during performances, tours, and events, supports commercial and sales activities, and contributes to the wider ambitions of the Visitor and Audience Operations team. Be confident in delivering first aid and have a thorough understanding of the Globe's health and safety and safeguarding policies and procedures, ensuring these are upheld in all our work.

The team:
The Visitor and Audience Operations (VAO) department is at the heart of delivering exceptional experiences for all who visit Shakespeare's Globe. Working closely with departments such as Retail, Learning, and Theatre, the VAO team ensures that every audience member, visitor, and participant receives a warm welcome and enjoys a safe, accessible, and engaging experience. The team operates across a seven-day schedule, including daytime and evening activities in all weathers, and plays a crucial role in maintaining the Globe's reputation for excellence in customer service and visitor engagement.