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DUTY MANAGER - VISITOR EXPERIENCE, Lightroom

  •  London
  •  Â£25k-30k
  •  Part time
  •  Closes February 26, 2026
  •  Lydia Morgan Connolly
  •  recruitment@lightroom.uk
  • #Digital media
New

Description

Job Summary

As a Duty Manager, you will take on a leadership role across all areas of Operations, including Access, Bar & Events, Floor, Retail, Ticketing and Stagedoor. We work fluidly across departments, supporting each other to deliver an outstanding visitor experience.

Job Description

At Lightroom, we want to ensure that every visitor enjoys a seamless, engaging, and memorable journey through our venue. Our visitor experience strategy, "Illuminating Every Moment," sets out how our team delivers an exceptional visitor experience. Every touchpoint in the visitor journey plays a crucial role in shaping their visit, and our team of multi-skilled Duty Managers is at the heart of making this happen.

As a Duty Manager, you will take on a leadership role across all areas of Operations, including Access, Bar & Events, Floor, Retail, Ticketing and Stagedoor. We work fluidly across departments, supporting each other to deliver an outstanding visitor experience. Whether you're leading the team of hosts, assisting with accessibility needs, ensuring smooth service at the bar, or maintaining a welcoming atmosphere, your focus will always be on teamwork, adaptability, and enhancing the visitor journey. You will coach and demonstrate our Visitor Experience values which are:

Be a brand ambassador for Lightroom
Be Approachable - Foster a welcoming atmosphere with warmth and enthusiasm.
Be Informative - Know the shows, artists, and venue inside-out.
Be Proactive - Anticipate visitor needs and assist them to resolve issues promptly

When on duty you will report into the Head of Visitor Experience and play a key role in fostering a collaborative and supportive culture among your team. We believe that a positive working environment leads to a great visitor experience, and you will be responsible for leading by example-ensuring that every visitor feels valued, and every team member feels supported.

Job Requirements

  • Leading by Example - Ability to set a positive tone for the team and ensuring an exceptional visitor experience.
  • Strive for Operational Excellence - A proactive person in upholding operational standards, from health & safety checks to Visitor interactions, regardless of contracted area. Take ownership of your area and ensure everything runs smoothly.
  • Nurturing & Coaching - Confident to provide guidance, offer constructive feedback, and ensure a positive and motivating work environment every day.
  • Professionalism - Ability to retain composure and leadership. Regardless of how busy or pressured a shift becomes, professionalism must be maintained, both with visitors and within the team.
  • Confidentiality & Discretion - The proven ability to uphold complete discretion in handling any operational or staffing matters.
  • Communication & Accountability - A clear communicator across various departments, whilst keeping in line with our company ethos and aims.

Job Responsibilities

Visitor Experience

  • Drive Commercial Success - Maximise revenue opportunities through ticketing, retail, and bar while optimising operational efficiency. Creating and delivering daily reports.
  • Enhance Visitor Experience - Ensure every guest is "illuminated at every moment" by delivering seamless, high-quality service and a keen eye for continuous improvement.
  • Cross-Department Collaboration - Work closely with all operational departments to align on business goals and visitor engagement. Communicate with the front-line team members on all upcoming events, schedules and updates.
  • Operational Excellence - Oversee daily operations, ensuring smooth logistics, compliance, and high standards of presentation in line with the visitor experience strategy.
  • Team Leadership & Development - Lead, inspire, and coach a high-performing team to deliver exceptional experiences.

For a full list of responsibilities please see the Lightroom website

Useful Links

How to Apply

To apply, please submit your CV and Cover Letter via the link under the advert for this role or on the Lightroom website. Your covering letter should detail how you meet the criteria within the person specification and why you would like to be considered for the role.

We also kindly request that you fill in an Equal Opportunities Monitoring Form either via this link or the web page.

Should you wish to reach out for an informal conversation about the nature of the role, please contact our Stage Door team via 0330 500 2148 who will direct your call accordingly.

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