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(English & Dutch Speaking) Ticketing Operations & Customer Service Executive, Tickets for Good

  •  East Midlands
  •  Â£25k-30k
  •  Full time
  •  Closes September 12, 2025
  •  Sacha Eve Williams
  •  sacha@ticketsforgood.co.uk
  • #Events

Description

Job Summary

To view the full job advertisement, please follow this link - https://docs.google.com/document/d/1njlqZVUeWmzebm7c6cXIT038WVS5fjwxTbwOItvSu9I/edit?usp=sharing

Job Description

Tickets for Good is on a mission to make live events more accessible by working with employers and organisations to distribute free and discounted event tickets. We do this with the belief that event attendance provides a range of physical and mental benefits and that participation in cultural events should be open to all.

We're currently looking for a fluent English and Dutch speaker to join us as Ticketing Operations & Customer Service Executive to join our small but passionate team. In this role, you'll report to our Global Head of Ticketing Operations and alongside our Ticketing Operations and Customer Service team, to ensure the smooth running of events and deliver top-tier support to our valued customers, with a focus on supporting the Netherlands and Belgium markets.

This is a role for someone with excellent customer service skills, ideally with proven experience within the ticketing or events industry. You'll have strong attention to detail and commitment to accuracy, and you'll be a confident communicator and problem solver, who works well with others as well as independently.

Your Objectives:

  • Ensure Accurate and Efficient Event Creation
  • Provide first-rate customer support and boost satisfaction
  • Promote Effective Communication and Collaboration
  • Support Company Missions and Continuous Improvement

Job Requirements

Reports to: Global Head of Ticketing Operations

Location: Remote or Hybrid working depending on location. We have 'in person' days in Sheffield twice a week, which you would be expected to attend depending on your location. We also have a quarterly full team get together. It is desirable that you join these. Essential equipment will be made available to allow for working from home.

Salary: £25,000 per annum (FTE)

Hours: 9:30am - 5:30pm, working 5 days across a 7 day week, with regular weekends and bank holidays

Expected Start Date: ASAP depending on notice period

Education & Qualifications:

A bachelor's degree or equivalent is desirable but not essential. Must have a minimum of 5 GCSEs A-C including both Maths and English.

Note: This person specification is meant to serve as a guide and is not an exhaustive list of qualifications, experience, skills, or personal attributes that may be required for the role.

Job Responsibilities

Essential Criteria;

  • Exceptional attention to detail and commitment to accuracy
  • Excellent communication and interpersonal skills, both written and verbal
  • Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
  • Ability to work independently as well as in a team environment
  • Demonstrated ability to maintain confidentiality and discretion
  • Fluency in Dutch and English is required, across both written and spoken communications.

Desirable Criteria;

  • Experience of Zendesk customer service platform
  • Proficient in Microsoft Office and Google Suite
  • Familiarity with ticketing platforms and CRM software is a plus
  • Fluent or confident French speaker is a bonus as we expand

How to Apply

Please fill in the online application form available here - https://docs.google.com/forms/d/e/1FAIpQLScKEJW2QMymwAHey2uu_4dwcWMjCkhugHqMgw-F_B6Dxa3qng/viewform?usp=sharing&ouid=110649845720335480026

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