Description
Purpose of the role:
- To manage all bookings across Proposition's venues and gallery spaces - both in-house and external - including live performances, exhibitions, events, corporate functions, dinners, film and photo shoots etc
- To provide outstanding customer service and deliver an outstanding customer experience to Propositions clients, in order to maximise revenue and repeat bookings
- To proactively capture client and audience data and insight, including through booking surveys and event feedback forms, to inform and improve our offering
- To act as a 'Host' for Proposition's venue and co-working space and brand representative, positively reflecting Proposition's mission, vision and values
Direct reports: Freelance events staff, including security and other contractors
Line manager: Managing Director
Key relationships: Managing Director, Head of Marketing, Business Development Manager, Facilities Manager, Studio Team, Concierge, Clients and stakeholders.
About you:
- A proactive and adaptable approach, with the ability to thrive in a dynamic and constantly evolving environment.
- Thrives in a small team setting and is eager to contribute ideas and collaborate.
- Proactively taking initiative and demonstrating a strong sense of ownership and responsibility.
Hours: Full time, on site presence required
Salary: £30,000 - £35,000 depending on experience
Benefits: NEST pension, 30 days paid holiday
Location: Bethnal Green (subject to change)
You will need excellent communication, inter-personal and organisational skills. A proactive approach, a passion for delivering high quality events and developing meaningful working relationships with clients.
You will possess strong problem-solving abilities, be able to work effectively in a fast-paced creative environment, and be confident liaising with a wide variety of stakeholders.
Essential:
- Proven experience in venue management, event hosting, or a similar role
- Strong organisational and project management skills
- Knowledge of health and safety regulations related to venues and events
- Exceptional communication (written and verbal) and customer service skills
- The ability to successfully manage people and budgets, as well as external contractors and suppliers
- Experience using Microsoft Office Suite
- Knowledge of capturing audience/visitor feedback and effective reporting
- To manage all bookings across Proposition's venues and gallery spaces - both in-house and external - including live performances, exhibitions, events, corporate functions, dinners, film and photo shoots etc
- To provide outstanding customer service and deliver an outstanding customer experience to Propositions clients, in order to maximise revenue and repeat bookings
- To proactively capture client and audience data and insight, including through booking surveys and event feedback forms, to inform and improve our offering
- To act as a 'Host' for Proposition's venue and co-working space and brand representative, positively reflecting Proposition's mission, vision and values
- Attend events and managing on-site team; working with a deputy or duty manager when agreed
- Act as the day-to-day contact for clients to help resolve issues, answering questions and provide a high standard of customer service
- Full outline of responsibilities are available upon request
To apply for this position please send us your most recent CV and a covering letter explaining why you are the right person for this brilliant role!