Preston City Council's Cultural Service now has an exciting opportunity for a dynamic General Manager with excellent leadership skills to join the Senior Management Team at the Guild Lounge. As General Manager you will lead a small but committed team to develop and deliver an innovative organisational approach to a dynamic new entertainment venue in Preston. You will be responsible for developing and managing high quality customer services provision at the Guild Lounge. You will bring to the role insights and expertise of venue operations, artist liaison, innovation in customer services and commercial development within a cultural setting. This is a critical role for the Guild Lounge to ensure that our ambitions to set up and grow the venue are realised. You will work closely with the Assistant Director, Head of Arts and Culture at Preston City Council to lead this transformation. The General Manager of the Preston Guild Lounge will be the principal leader, with the opportunity to drive and take personal accountability for the entire range of activities, including operational excellence, budget and team management, hospitality, marketing, health & safety and facilities management. The General Manager will ensure that the audiences and visiting companies experience first class customer service and enjoy a fantastic experience that will bring them back time and again. Lead the development of procedures to ensure the venue operates safely, efficiently and meets business and financial targets. Create and maintain a Theatre Operations Manual covering technical processes, finance, customer service, hospitality, administration, maintenance and business planning. Oversee maintenance of all venue areas and equipment to ensure full compliance. Manage all Health & Safety requirements with the Council's H&S team. Continuously improve procedures and act as the venue's leader, creating a positive work environment and ensuring professional, customer focused service. Advocate for the Guild Lounge internally and externally. Oversee marketing activity, ensuring campaigns are well resourced, data driven and cost effective. Manage financial and operational performance, budgets, KPIs, reporting and cash/security. Lead integration of hospitality with events, ensuring strong presentation, stock control, pricing, efficiency and customer service across all sales points. Online applicationJob Description
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