Reports to: Global Head of Ticketing Operations Location: Remote or Hybrid working depending on location. We have 'in person' days in Sheffield twice a week, which you would be expected to attend depending on your location. We also have a quarterly full team get together. It is desirable that you join these. Essential equipment will be made available to allow for working from home. Salary: £25,000 per annum (FTE) Hours: 9:30am - 5:30pm or 12:00pm - 8:00pm, working 5 days across a 7 day week, with regular weekends and bank holidays Expected Start Date: ASAP depending on notice period Overview: Tickets for Good is on a mission to make live events more accessible by working with employers and organisations to distribute free and discounted event tickets. We do this with the belief that event attendance provides a range of physical and mental benefits and that participation in cultural events should be open to all. We're currently looking for a Ticketing Operations & Customer Service Executive to join our small but passionate team. In this role, you'll report to our Global Head of Ticketing Operations and alongside our Ticketing Operations and Customer Service team, to ensure the smooth running of events and deliver top-tier support to our valued customers, with a focus on supporting the global markets. A German or French speaker is desirable due to upcoming market expansion. Essential Criteria; Desirable Criteria; Education & Qualifications: A bachelor's degree or equivalent is desirable but not essential. Must have a minimum of 5 GCSEs A-C including both Maths and English. Your Objectives: Why Join Us?: At Tickets for Good, you'll be part of a passionate, purpose-driven team that believes in the power of live events to bring people together. We're a supportive, collaborative group that values fresh ideas, initiative, and a shared commitment to making culture and entertainment more accessible. You'll be working alongside a talented team, including colleagues from across the UK and beyond, all bringing different skills, perspectives, and experiences to the table. You'll be welcomed into a culture that values teamwork, creativity, and genuine impact and has the needs of our members at its heart. If you love building relationships, engaging communities, and driving meaningful change, we'd love to hear from you! To apply, please fill in the online application form, including a CV and a short cover letter, explaining why you’d be a great fit for this role: https://docs.google.com/forms/d/e/1FAIpQLSdyIgwVXihogcPXk57UaDpir2C8eIcFnapdbJtWpDf_YjijIA/viewformJob Summary
Job Description
This is a role for someone with excellent customer service skills, ideally with proven experience within the ticketing or events industry. You'll have strong attention to detail and commitment to accuracy, and you'll be a confident communicator and problem solver, who works well with others as well as independently.Job Requirements
Job Responsibilities
How to Apply