Description
We're looking for a Venue Sales Associate on a 6 month Fixed Term Contract, to sell the Venue Hire spaces at Conway Hall, by answering enquiries, negotiating and agreeing bookings with hirers, ensuring regulatory compliance and financial record keeping. The Venue Sales Associate is a vital role with
6 MONTH FIXED TERM
Salary: £29,700 per annum
Hours: 37.5 hours per week 7.5 hours a day across office hours
Onsite/hybrid working - terms to be discussed
Holidays: Pro rata 24 days per annum, plus one week over the Christmas holiday period, (all based upon 37.5 hours per week).
Probation period: One month.
General
- Comply with Conway Hall's policies, such as health and safety, equal opportunities, etc.
- Support the measurement and evaluation of the charitable work of the Society.
- Support the culture of fundraising throughout Conway Hall's activities and staff.
- Attend meetings and events when required, including staff meetings.
- Participate actively in the life of the Society and venue.
- Undertake training, as required.
- Any other reasonable duties as required by the Head of Commercial.
Essential Criteria:
- Experience of customer care, client liaison and events management.
- Experience of venue hire sales in a similar venue.
- Experience of working with a booking system such as Rendezvous or similar
- Experience managing communications through a variety of digital platforms.
- Excellent attention to detail and administrative skills.
- Outstanding interpersonal and communications skills.
- Ability to work on own initiative and collaboratively.
- Good time management
Key tasks:
- Manage all enquiries from potential hirers via email, telephone and via hire agencies and providing them with all the required information in regard to their event.
- Conduct site visits of the venue, and upsell where necessary
- Work closely with the Senior Commercial Manager and take their lead on managing the flow of enquiries and any other relevant decision making that involve clients, process and administrative tasks.
- Manage Rendezvous, the room booking system, and ensure that all information is entered accurately with a view to other departments, such as Finance, Operations and Marketing, requiring specific details.
- Ensure that the Venue Hire Agreement Is issued to the client and all relevant admin tasks are complete before handing over to the Event Coordination Manager
- Ensure that hirers comply with all legal, licensing, local authority, risk assessment and performing rights regulations and that they are fully informed of Conway Hall's Terms and Conditions for Hire