👉Get free email job alerts!

Visitor Services Assistant (casual) - 13.15 per hour, Alexandra Palace

Description

Job Summary

A fun and varied role working across all areas of Ally Pally supporting the team to deliver great experiences including live music, live sport, exhibitions, theatre show and Park events.

Job Description

The Visitor Service Assistants work across all area areas of Alexandra Palace and support the operational team to deliver great experiences including live music, live sport, exhibitions, Theatre shows and Park events.

This is a fun and varied role working across our bars, box office, welcome desks, VIP hospitality areas, and access platform. It is essential that you are a team player, who is friendly and approachable, and has previous customer service experience. Box office experience and experience using a CRM or ticketing system is desirable.

We have casual shifts available where work is offered on an as and when needed basis however there are plenty of shifts coming up in line with our exciting events programme.

The hourly rate is £13.15

Start and finish times depend on the event calendar and may include some late night working during concerts and theatre productions.

Applications will be shortlisted on receipt.

Please note that as this role requires post holders to sell alcohol, candidates must be 18 or over.

Job Requirements

Essential

  • Face to face customer service experience
  • Experience in resolving customer complaints
  • An interest in live events
  • Customer focused
  • Strong communication skills
  • Friendly and approachable team member
  • Flexible to work varied shift patterns dependant on event operations
  • Eligible to work in the UK

Desirable

  • Experience working in a front of house role
  • Box office experience
  • Experience using a CRM or ticketing system
  • Experience in responding to customer queries
  • Awareness of Alexandra Park and Palace's event program and operations
  • First Aid at Work and / or Mental Health First Aid trained

Job Responsibilities

A varied role where you will be working across a number of positions on events including box office, welcome desks, cloakroom, bars and access platform.

Main duties include:

  1. Engage with Ally Pally visitors providing an excellent customer service, working as part of an effective Visitor Services team
  2. Support the ticketing and box office operations for live events
  3. Some admin duties such as logging lost property, responding to customer emails, and answering and directing incoming calls
  4. Prepare front of house units for opening at the start of the day/event and close down operations at the end of the day/event depending on shift pattern
  5. Support operational teams site-wide which may include working in the East Court, Victorian Theatre, Palm Court Info Point, Cloakroom, Ice Rink Reception and serving alcohol at the bars

Useful Links

How to Apply

To apply for the role of Visitor Services Assistant please send your CV and cover letter outlining how you meet the requirements of the role to recruitment@alexandrapalace.com,

Please also complete and return an Equalities Monitoring Form with your application.
Applications will be shortlisted on receipt.
Unfortunately due to the volume of applications we are unable to provide feedback to those not shortlisted for interview

More arts jobs!